Terms of Service
Terms of Service
Effective Date: July 2025
Welcome to Pottery for the Poles. By using this website and purchasing my handmade pottery, you agree to comply with and be bound by the following terms and conditions. Please review the following terms carefully.
Terms and Conditions
1. General Information These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. Pottery for the Poles is a NZ-based company, and our business details are available on our website. For inquiries, please contact me at romina@potteryforthepoles.com.
2. Product Information
Commission Orders
Commissions are ‘made to order’ to provide you with as many options as possible to design your dream ceramic ware. I offer personalisations on all current products shown online as well as starting a product from scratch to bring a dream to life, allowing you to showcase your personality. Personalisation options include text placement on the inside rim, inside bottom, and outside rim, with quotes, affirmations, prayers, jokes, or any meaningful text of your choice.Individuality
All mugs are handmade by me, in a small batch manner to ensure each piece is crafted with love and care. Variations in placement, color, and shape are inherent in handmade products and contribute to their charm.3. Processing and Priority Services
Processing Time
Our standard processing time for custom mugs is up to 6 weeks. This timeframe is an estimate and not guaranteed, as it depends on various factors, including the firing process. We will notify you if delays occur and pause processing until we receive your approval to proceed.Priority Making
Priority Making expedites the production process to up to 4 weeks. This service involves additional fees and is subject to the same risks of delays and imperfections inherent in handmade ceramics. If the 4-week timeframe is exceeded, you will receive a refund for the priority fee, and your order will continue under standard processing.4. Imperfections and Quality Assurance
Imperfections and the Beautiful Mistake Promise
Handmade ceramics undergo fragile and complex processes, resulting in unique imperfections that reflect their journey. Minor aesthetic differences in glaze or ceramic are natural and safe for use.If I identify an imperfection during quality check, I will contact you with the following options:
A voucher for money off your next order.
A discount on the current order.
A full remake as a priority customer.
If the 6-week processing time is exceeded, you are entitled to a full refund for your order.
Custom Beautiful Mistakes Sale
Occasionally, I may produce a piece that does not meet my quality standards due to minor imperfections. These items are referred to as "Beautiful Mistakes." They are safe to use and only have aesthetic imperfections.Customer Notification and Offer: When a "Beautiful Mistake" occurs, I will notify the original customer and offer them the opportunity to purchase the imperfect product at a discounted price before we proceed with a remake.
Customer Decision: If the customer accepts the discounted offer, the sale is final. If declined, we will remake the mug to meet quality standards, fulfilling the original order as requested.
Beautiful Mistakes Sale Availability: Declined "Beautiful Mistakes" will be added to our "Beautiful Mistakes" sale section. These products will be available for purchase by other customers at a discounted price.
Sale Finality and Warranty: By purchasing from the "Beautiful Mistakes" sale, you acknowledge the product may have minor imperfections. These items are sold as-is, with no returns, exchanges, or warranties.
5. Returns and Refunds
Eligibility
I strive for your satisfaction. If you are not happy with your order, email romina@potteryforthepoles.com with your order details and supporting images within 5 days of receiving the item. Returns are typically not accepted unless damaged in transit. Certain products are non-returnable due to hygiene considerations; refer to the product information on our website for specific exclusions.Process
You have 28 days from the delivery date to request a refund. Refunds are issued to the original payment method within 14 days of receiving the returned item.6. Pricing and Payment: Prices are listed on our website and include applicable taxes unless stated otherwise. Payments must be made using the methods provided at checkout. Orders are confirmed upon receipt of full payment.
7. Delivery and Shipping: Estimated delivery times are provided during checkout. While we strive to meet these timelines, delays may occur. Shipping costs are calculated based on the destination and added at checkout. For international orders, customers are responsible for customs duties and taxes.
8. Intellectual Property: All designs, logos, and content on our website are the intellectual property of Pottery for the Poles. Unauthorized reproduction or use is prohibited.
9. Liability: Pottery for the Poles is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our products. This does not affect your rights under the New Zealand Consumer Guarantees Act 1993 or any other applicable consumer protection legislation.
10. Governing Law: These terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
11. Terms of Service
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.Products or Services
Our products are crafted individually and may vary slightly from the images displayed on our website. These variations are not defects but a testament to the uniqueness of each piece. Certain products or services may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.Commission orders
Commission orders are non-refundable once production has started. Refunds are assessed on a case-by-case basis, and amendments cannot be made after production begins. You agree to provide accurate details during the ordering process to align with our creative vision.Accuracy of Billing and Account Information
We reserve the right to refuse any order. You agree to provide current, complete, and accurate information for purchases.Optional Tools and Third-Party Links
We may provide access to third-party tools or links. These are provided “as is” without warranties. Pottery for the Poles is not responsible for third-party content.Personal Information
Your submission of personal information is governed by our Privacy Policy.Errors, Inaccuracies, and Omissions
We reserve the right to correct any typographical errors, inaccuracies, or omissions and to cancel orders if necessary.Prohibited Uses
You agree not to use the site for unlawful purposes, violate intellectual property rights, or engage in prohibited activities.Disclaimer of Warranties
Your use of the Service is at your sole risk. All products and services are provided "as is" without any representation, warranties, or conditions of any kind.Indemnification
You agree to indemnify Pottery for the Poles from claims arising from your breach of these Terms of Service.Severability
If any provision of these Terms is determined to be unlawful, the unenforceable portion shall be severed without affecting the validity of remaining provisions.Termination
These Terms are effective unless terminated by either you or us. You may terminate by ceasing use of the site.Entire Agreement
These Terms and any policies posted constitute the entire agreement and supersede prior agreements.Changes to Terms of Service
Pottery for the Poles reserves the right to update these Terms. Continued use of the Service constitutes acceptance of the modified terms.Contact Information
For questions, contact me at Romina@potteryforthepoles.comThank you for supporting Pottery for the Poles. We look forward to crafting your unique and personalised ceramics!